1. About Us

Gosforth Elite Valets provides vehicle valeting, detailing, and related automotive cleaning services.

Business Address: 75 Woodbine Road, NE31DE
Email: elitevaletsuk@gmail.com
Phone: 07432572956

2. Services

We provide vehicle valeting and detailing services as described on our website.

All services are subject to availability and may be modified, suspended, or withdrawn at any time without prior notice.

We reserve the right to refuse service where:

• A vehicle is deemed unsafe;

• Excessive dirt, biohazards, mould, or contamination are present;

• Weather conditions prevent safe or effective service delivery;

• The customer behaves abusively or unreasonably.

Additional charges may apply where the condition of the vehicle differs significantly from the original booking description.

3. Bookings and Payments

Bookings may be made through our website, by telephone, social media, or email.

By making a booking, you confirm that:​

• You are authorised to arrange services for the vehicle;

• The information provided is accurate.

Payment terms:

• Payment is due upon completion of the service unless otherwise agreed;

• We accept payment by cash, bank transfer, card payment, or other methods stated on the website.

• Deposits may be required for first time customers or certain services.

Failure to make payment may result in cancellation of future bookings and recovery action.

4. Cancellations and Rescheduling

Customers may cancel or reschedule appointments by providing at least 24 hours’ notice.

Where insufficient notice is provided, we reserve the right to:

• Retain any deposit paid;

• Charge a cancellation fee;

• Decline future bookings.

We reserve the right to reschedule appointments due to:

• Severe weather;

• Vehicle access issues;

• Staff illness;

• Circumstances beyond our reasonable control.

5. Customer Responsibilities

Customers must:

• Ensure safe and lawful access to the vehicle;

• Remove valuables and personal belongings before the appointment;

• Ensure the vehicle has access to water and electricity where required for mobile services;

• Inform us of any known defects, damage, or sensitive surfaces before work begins.

We are not responsible for:

• Loss or damage to personal items left in the vehicle;

• Pre-existing damage;

• Mechanical or electrical faults unrelated to our services.

6. Vehicle Condition and Liability

While we take reasonable care when providing services, vehicle valeting and detailing may involve working with delicate materials, aged paintwork, trims, and finishes.

By booking our services, you acknowledge and accept that:

• Some stains, marks, scratches, odours, or defects may be permanent;

• Results may vary depending on vehicle condition;

• We cannot guarantee the complete removal of all contaminants or imperfections.

Our liability is limited to the value of the service provided.

We shall not be liable for:

• Indirect or consequential losses;

• Loss of earnings or use of the vehicle;

• Damage arising from pre-existing conditions;

• Damage caused by faulty paintwork, trims, wraps, coatings, or aftermarket modifications.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded under English law.

7. Website Use

You agree to use this website lawfully and not:

• Misuse the website;

• Attempt unauthorised access to systems or data;

• Upload malicious software;

• Copy or reproduce website content without permission.

We may suspend or terminate website access where misuse occurs.

8. Intellectual Property

All website content, including:

• Logos;

• Branding;

• Images;

• Text;

• Graphics;

• Marketing materials;

remain the property of Gosforth Elite Valets unless otherwise stated.

Content may not be copied, reproduced, or distributed without written permission or face legal prosecution.

9. Gift Vouchers and Promotions

Where applicable:

• Gift vouchers are non-refundable;

• Promotional offers may be withdrawn at any time;

• Only one offer may be used per booking unless stated otherwise.

Gift vouchers must be redeemed before their expiry date. ( 12 Months from Payment)

10. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection laws.

Information collected may include:

• Name;

• Contact details;

• Vehicle information;

• Booking history.

We do not and will never sell customer data to third parties.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, or privacy practices of external websites.

12. Complaints

If you are dissatisfied with our service, please contact us within 48 hours of the appointment.

We will investigate complaints fairly and attempt to resolve issues promptly. We very rarely have issues and always aim for a perfect service. If you are dissatisfied or not sure about something please don't hesitate to reach out!

13. Changes to These Terms

We may update these Terms and Conditions at any time.

Updated versions will be posted on this website with a revised effective date.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Gosforth Elite Valets

Business Address: 75 Woodbine Road, NE31DE

Mail: elitevaletsuk@gmail.com

Phone: 07432572956